TERMS & CONDITIONS
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INTRODUCTION
These are the terms and conditions (Sales Terms) that apply when you purchase products on our website from True65 Pte Ltd. By placing an order for merchandise through our website sites, or mobile applications, you accept these Sale Terms and agree to be bound by them. This Terms and Condition shall be governed by the laws of Singapore. Any dispute which may arise under these Terms and Conditions shall be under the exclusive jurisdiction of the Courts of Singapore. We may change the Sale Terms from time to time. By continuing to use our website after we post any of such changes, you accept the Sale Terms, as modified. If you have any questions about the Sale Terms or any aspect of your order, please contact our Customer Service department by sending us a message through the Contact us tab that is accessible on our website or call +65 6339 0585
TRUE65 MEMBERSHIP
Every customer can only sign up for one membership registration, which will be identified by unique mobile phone number and email.
Membership card and privileges are non-transferrable.
For spend on Singapore official online store to be taken into consideration in the accumulated points or spend for upgrade, purchases need to be done on online account linked to membership, which uses email address as the unique identifier.
Birthday discount is only applicable for use on regular priced items for a one-time purchase during member’s birthday month.
Birthday discount will only be extended if member’s DOB is updated in member’s profile before birthday month.
True65 Pte Ltd reserves the final right to alter the terms & conditions without prior notice. In the event of any dispute, the decision of True65 Pte Ltd shall remain final.
ORDER ACCEPTANCE AND BILLING
Orders are subject to verification and acceptance before shipping. All billing information provided must be truthful and accurate. Providing any untruthful or inaccurate information constitutes a breach of these Sale Terms and may result in cancellation of your order. Prior to accepting an order, True65 Pte Ltd reserves the right to request additional information from you to verify your identity and validate the billing information to process your order.
We reserve the right to refuse or cancel an order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud prevention department. If your order is cancelled after your credit card (or other payment account) has been charged, we will issue a credit to your credit card (or other applicable payment account) in the amount of the charge. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. True65 Pte Ltd may request a pre-authorization for some orders placed online with a credit or debit card. This pre-authorization will not be billed to you; however, your card issuer may hold this amount for a short period. Your card issuer determines the length of time the pre-authorization is held. We do this to ensure that the card details are still valid and that you have sufficient funds to complete the transaction.
By confirming your purchase at the end of the checkout process, you agree to accept and pay for the item(s).
True65 Pte Ltd reserves the right in its sole discretion to limit the quantity of items purchased per person, per household, per email address, per IP address or per order for any reason. These restrictions may apply to orders placed by the same account, the same credit card, and also to orders that use the same billing, email, IP and/or shipping address. We will notify you should such limits be applied.
True65 Pte Ltd reserves the right to deny any order for any reason, including, but not limited to, the following situations:
Error in Shipping Information
You are responsible for providing sufficient and accurate shipping address (including street address, block and unit number, or postal code). True65 Pte Ltd will not be responsible for undelivered goods as a result of error in the information you provided.
Merchandise Shipping Delay or Unavailability
If an item of merchandise is delayed or becomes unavailable, or if there is an error on our website relating to the order (for example, an error relating to the price or description of merchandise), True65 Pte Ltd may cancel the order. If this occur we will contact you so you are aware.
Reshipping Of Merchandise
The merchandise sold on our website is intended for personal use only, not for resale. Any suspected resale of our merchandise for personal or business profit is strictly prohibited. We will not accept and reserve the right to cancel orders that appear to be for resale purposes. Any orders found to have characteristics of reselling, such as large quantities, frequent orders, orders by dealers or resellers or the use of freight forwarding, may be cancelled in the sole discretion of True65 Pte Ltd, and True65 Pte Ltd shall have the right to cancel all subsequent orders from any such customers. For purposes of this Agreement, reselling shall be defined as purchasing or intending to purchase any merchandise from True65 Pte Ltd for the purpose of engaging in a commercial sale of that same merchandise with a third party.
SHIPPING POLICY
The standard delivery fee is indicated during all purchases.
The delivery personnel will call or SMS the customer shortly before arrival.
We deliver to all locations in Singapore except embassies, LTA, ICA, NTU, NUS, Singapore Poly, Military, Shipyard, Cargo Complex, Airline House, Alps Ave, Jurong Island, Sentosa Island, or other places with large compounds.
RETURN POLICY
Refunds and exchanges must be made within 7 days of purchase with original receipt. For online exchanges & refunds, please email help@true65.com or call +65 6339 0585 for further assistance. Products with manufacturing or formulation defects may be exchanged within 30 days of purchase with original receipt. All sales items are strictly non-exchangeable or non-refundable.
True65 Pte Ltd reserves the right to modify its exchange and return policies at any time, without notice.
PRIVACY
We at True65 Pte Ltd respect the privacy and confidentiality of personal data in our possession or under our control. We have implemented policies and practices to safeguard the collection, use, disclosure, storage and other processing of personal data provided to us.
This External Data Protection Notice (“Notice”) explains how we collect, use, disclose, process and retain your personal data you provide to us. Personal data (as defined in the Personal Data Protection Act 2012 of Singapore (“PDPA”)) refers to “data, whether true or not, about an individual who can be identified (a) from that data; or (b) from that data and other information to which the organisation has or is likely to have access.”
Understand more about our External data privacy notice here.
LIMITATION OF LIABILITY
Under no circumstances and under no legal or equitable theory, whether in tort, contract, strict liability or otherwise, shall True65 Pte Ltd or any of its affiliates, employees, directors, officers, agents, vendors or suppliers be liable to you or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use our website, including, without limitation, damages for lost profits, loss of goodwill, loss of data, work stoppage, accuracy of results, or computer failure or malfunction, even if an authorized representative of True65 Pte Ltd has been advised of or should have known of the possibility of such damages. Subject to the foregoing, in no event will True65 Pte Ltd be liable for any damages in excess of the fees paid by you in connection with your use of our website during the 30 days period preceding the date on which the claim arose.
INTELLECTUAL PROPERTY
All copyrights, trademarks, trade dress, other intellectual property and materials, including page headers, images, text, illustrations, formats, logos, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials on our Website (collectively, the IP) are owned, controlled or licensed by True65 Pte Ltd, one of its affiliates or by third parties who have licensed their materials to True65 Pte Ltd and are protected by Singapore and international trademark and copyright laws. You may access, view, download, and print the IP and all other materials displayed on our website for your personal, non-commercial use only; provided, however, that you (1) retain all copyright, trademark or other proprietary designations contained on all IP; (2) do not modify or alter the IP in any way; and (3) do not provide or make available the IP to any third party in a commercial manner. No license, right, title, or interest in any materials or software is transferred to you as a result of your use of our website or your accessing, viewing, downloading, or printing of the IP. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the IP, our website or any related software.
All software used on our website is the property of True65 Pte Ltd or its suppliers and protected by Singapore and international copyright laws. The IP and software on our website may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the IP on our website is strictly prohibited. The compilation (meaning the collection, arrangement, and assembly) of all IP on our website is the exclusive property of True65 Pte Ltd and is also protected by Singapore and international copyright laws.
The trademark and service mark True65 Pte Ltd, the true65.com domain name and all other graphics, logos, page headers, button icons, scripts, and service names included in or made available through any of our website are trademarks or trade dress or otherwise the exclusive property of True65 Pte Ltd in Singapore and other countries/regions.
PRODUCT TESTIMONIALS
True65 Pte Ltd welcomes feedback on your experience with our merchandise. We will publish on our website both positive and negative comments, so long as the comments, reviews or testimonials (collectively, Testimonials) are accurate, constructive and not misleading. If you submit Testimonials that we do not publish on our website, our customer service department may contact you in order to improve our product quality and service. We also reserve the right to edit all Testimonials for length, spelling, grammar, or for any other reason in our sole discretion so long as the meaning of the Testimonial is not materially altered. By submitting a Testimonial to True65 Pte Ltd, you hereby grant to True65 Pte Ltd the unrestricted right to use your Testimonial in perpetuity, through any and all media formats and media channels now known or hereinafter developed, without compensation, and to identify the source of the Testimonial by indicating your first name, last initial, city and/or state. Thank you for taking the time to share your thoughts with other True65 Pte Ltd customers.